Use the order payment method that is the most convenient for you. Noventiq Ecommerce online store offers you the following options:

Payment Method	VISA, MASTERCARD	Wire Transfer
Currencies	All	Euro
Countries	All	The European Union
Payment Type	Online	Online or Offline
Interaction	Direct	Manual (via banking apps or in-person visit to bank branch)
Payment Processing	Instant	Delayed (3-5 work days after payment)
Recurring Payments	Yes	No

To place a refund, return or exchange request for the order that you placed with Noventiq Ecommerce, you need to contact us:

• via form on the customer support portal
• or via email at refund.ecom@noventiq.com

no later than thirty (30) days after you placed the order to Noventiq Ecommerce, and provide your order number and the reason for your request.

Noventiq Ecommerce will review your request, and will notify you via email of the results within two (2) business days.

Refusal to pay by bank card may be caused by the following possible reasons:

• The card has expired.
• The maximum payment limit has been exceeded or reached.
• The daily payment limit has been exceeded.
• The reason for the payment error may be related to the technical capabilities of computer that you are trying to pay from.

You can try to pay with different bank card or change the payment method. To learn more about other payment methods press here. If you are unable to pay using any of these methods, please try to pay later.

You can also contact customer support for advice if you are unable to pay for your order by bank card. When contacting support team, you may be asked to provide your order number and describe the error that appeared during payment process.

It may take several hours for system to confirm the payment. During this period the information on the page may not be updated. After the funds are received, payment status will be immediately updated — please wait.

Your confidential data (the card credentials, the registration data, etc.) are not submitted to the online store. Their processing is 100% secured and no one can access the personal and banking data of our client - even our online store.

When working with banking card data, we use Payment Card Industry Data Security Standard (PCI DSS) developed by Visa and MasterCard international payment systems. PCI DSS ensure secure processing of Holder's banking card credentials.

Our data transfer technology is based on Secure Sockets Layer (SSL), Verified by Visa, and Secure Code protocols, as well as private banking networks with enterprise-class security. These features guarantee the security of banking card transactions.

Payment by the Buyer for Products is made at the price established in the corresponding Product Description on web pages of Online store, by method and within the terms agreed by the Buyer at the time of order placement.