It's okay, we will find your order and send it to the correct email address.

Our support specialists are available at: Sales.ecom@noventiq.com, within a few working hours the issue will be resolved.

Please, email us with the information that you are sure about — the order number or an erroneous e-mail and the correct email address that you wish to get a license letter.

In most cases, the keys are sent instantly upon receipt of payment. Information about this is contained on the order page.

So, 15 minutes have passed after payment and there is still no email:

It could be in the SPAM folder. Check it out, please.

• An error was made while entering your e-mail address.
  Please, contact us at: Sales.ecom@noventiq.com with information that you are sure about — the order number or an erroneous e-mail and the correct email address that you wish to get a license letter.
  Within a few working hours the issue will be resolved.
• You have chosen a non-online payment (bank card for ex). In this case payment may not be credited to our account immediately. If you need to get the key before the money arrive, please send a confirmation of payment to us at: Sales.ecom@noventiq.com. We will help.
• The license does not have instant delivery. For some licenses, we need time to generate a key or transfer data to the developer. Information about this is always indicated when placing an order.
• For some reason, the activation code was not generated correctly. Unfortunately, this is a rare thing but it happens. In this case we immediately see the information on such errors and resolve the issue within 1 business day. We are always ready to comment on the situation — please contact us at: Sales.ecom@noventiq.com.

Terms of the delivery for licenses are individual. Most licenses are delivered within 10-15 minutes after payment. However, some licenses may take longer to process.

The delivery time for business products is about 1-5 business days.

Developer creates an activation code / key file based on the customer's personal data that is sent to the buyer's email address specified when placing the order.

The software is delivered as a registration email with the data for activating software and instructions for installation and activation.